Front Desk Agent - Marriott International, Inc

Marriott International, Inc | Melbourne VIC

Description : Front Desk Agent. Company : Marriott International, Inc. Location : Melbourne VIC

Job Number 23067892
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

THE RITZ-CARLTON, MELBOURNE

We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for Front Desk Agents (Overnight) to join the team on a Part-Time basis.

What we are looking for

  • Independent, creative problem solvers with minimum supervision.
  • Availability to work on rotating shifts including weekends.
  • A passion for the industry, a want to be the best in service.
  • A team player & has eyes for details.
  • Knowledge in Opera preferred.

What you will do

  • Process all late arrivals or early departures, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Verify/adjust billing for guests.
  • Ensure efficient, friendly, and professional service is provided to all guests.
  • Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience.
  • Completing Night Audit checklist.
  • Balancing of daily postings and revenue. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
  • Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
  • Understanding of all front office standards and assist in solving deficiencies.

Perks, Rewards, Motivations

  • The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
  • Access to Marriott’s award-winning Live Fully Rewards Program
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program
  • Dry cleaning or work clothes



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.